Job Description

Position Summary Provide comprehensive executive administrative support, general office management, healthcare provider credentialing and payer enrollment, and medical billing/revenue cycle support. Maintain accurate records, coordinate across departments, and uphold confidentiality and regulatory compliance. Executive Administrative Support Manage calendars, meetings, appointments, and executive communications. Prepare correspondence, reports, spreadsheets, presentations, agendas, and meeting minutes. Maintain confidential records and track follow-up actions and special projects. General Office Management Coordinate daily office operations, supplies, equipment, vendors, and records. Maintain filing systems and improve administrative procedures and workflows. Support employee onboarding documentation and communication across office locations. Insurance Credentialing and Provider Enrollment Coordinate initial credentialing, recredentialing, and enrollment with Medicaid, Medicare, commercial insurers, and managed care organizations. Maintain CAQH profiles, NPI data, licenses, malpractice coverage, and expiration trackers. Submit payer applications, follow up on approvals, denials, affiliations, service locations, and group enrollments. Coordinate with clinical and billing teams to verify payer participation before billing services. Medical Billing and Revenue Cycle Support Assist with claims submission, status follow-up, payment posting, and reconciliation. Review documentation, eligibility, benefits, authorizations, and payer requirements. Investigate rejected, denied, and unpaid claims; coordinate corrections and appeals. Maintain billing and accounts receivable reports and collaborate on documentation discrepancies. Support compliant billing through EHR systems, clearinghouses, and payer portals. Compliance and Quality Assurance Protect patient, employee, and provider information in accordance with HIPAA. Assist with audits, licensing reviews, payer inspections, and documentation deadlines. Support applicable DBHDS, DMAS, payer, and organizational requirements. Minimum Qualifications High school diploma or GED and at least two years of administrative or office management experience. Proficiency in Microsoft Word, Excel, Outlook, and Teams. Strong organization, communication, accuracy, discretion, and independent prioritization. Preferred Qualifications Associate or bachelor’s degree in business, healthcare administration, or related field. Behavioral healthcare experience and hands-on payer credentialing, CAQH, and billing experience. Knowledge of Virginia Medicaid, DMAS, DBHDS, managed care, Lauris, RXNT, or similar systems. Performance Expectations Timely, accurate administrative deliverables and responsive executive support. On-time credentialing submissions and accurate provider participation records. Timely follow-up on billing discrepancies and compliance with policies and regulations. Additional Responsibilities Other related duties may be assigned based on organizational needs. Equal Employment Opportunity Envision Health, Inc. is an Equal Opportunity Employer.

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