Job Description

Job Description

Job Description

Must-Haves:

• Strong attention to detail and ability to accurately track/manage data
• Comfortable working with computers and learning new technical processes
• Hard-working and eager to learn
• Reliable transportation for a fully onsite schedule
• GED or high school equivalent accepted; bachelor’s degree also acceptable
• Entry-level/Tier 1 candidates welcome

Plusses:

• Tier 1 help desk/support experience
• Computer repair or hardware experience
• Experience imaging computers
• Computer repair/training experience
• Familiarity with U.S. import processes
• Experience assembling, installing, or supporting kiosks

Day-to-Day:

• Learn the responsibilities and technical processes currently handled by a retiring team member
• Provide Tier 1 technical and computer support
• Track information carefully and ensure documentation matches system data
• Assist with computer imaging, repair, and related hardware tasks
• Learn and potentially assist with kiosk assembly/build activities
• Support the team during a major backend system transition and hard cutover planned for next year
• Cross-train extensively to develop broad knowledge of the environment
• Potential opportunity to pursue an FTE opening in the future, though conversion is not guaranteed

Job Description:

Insight Global is seeking a Tier 1 Support Specialist for a top healthcare and life sciences client. This is an excellent opportunity for an early-career technical professional looking to get their foot in the door and develop hands-on IT experience. The candidate will receive extensive training across Tier 1 support, computer imaging and repair, data tracking, and kiosk-related work while cross-training on responsibilities currently owned by an experienced team member. The ideal candidate is dependable, detail-oriented, comfortable with technology, and motivated to learn. This is a contract opportunity with potential for future conversion; however, an FTE position is not guaranteed.

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